Everyday Flowers On The Go
Here is a recent event that we set up to sell our loose flower wraps and orchid leis. Getting out and seeing customers face to face helps us promote our business.Many customers are always excited to see us to finally put a face on that voice at the other end of the phone. Its not easy but its just one of the ways we here at Everyday Flowers are trying to get our name out there at promote our business.
Labels: Everyday Flowers, Tustin Florist
posted by Everyday Flowers | 10:39 PM
2 Comments:
Affordable-Flowers.com / Joes Roses.
I ordered a contemporary arrangement for my husband for our anniversary. He was out of town on business and I had them delivered to his hotel. The arrangement was delivered and accepted by the hotel and he received them later that day.
The flowers were falling off the petals when he carried them to the car. The arrangement looked nothing like what I had ordered online (Instant Sunshine). It looked like someone had bought a bouquet on clearance at the grocery store and stuck them in a vase they had at home and delivered them.
There was no contact information for the florist on the card. In fact, the message I had wanted on the card was written sloppily and there was a word crossed out!!!
I immediately called the company and amazingly talked with a nice representative. She told me she'd investigate and call back in a week. Needless to say, I didn't get a call back. And, when I attempted to call the company, I was put on hold numerous times. I have even e-mailed them with no success.
I contacted my credit card company and they said I would not be able to get my money back because I did not attempt to return the flowers. (I live 2 hours from the city my husband received them in and there was no information for the florist)
I have reported them to the BBB and the FTC. I look forward to the day they can no longer rip anyone else off!
Check out the pictures...
Kendra.
I am sorry to hear that. This is a problem that any nationwide order gathering site will have. Quality would not neccesarly be their fault but on the florist that filled the order for them. I don't understand why the online site would not take care of the problem. The florist on the other end should back up there work and replace the bouquet at no charge. Since the order gatherer didn't bother to resolve the problem for you it tells me they are at fault some how. Perhaps they did not give enough of your money to the filling florist. Honestly it just shouldn't happen and this would be one of the reasons why it is better to call a local florist and place your order with them. There are some great online directories to find local florist such as www.locateaflowershop.com. This just makes it that much harder for the real florist that really want your business. The next time you need to place an order for flowers give us a call and we will put you in touch with a real florist.
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